Shipping policy

📦 Shipping Policy

Last updated 10/06/2026

 

At T&R Creations, all items are custom-made to order, and processing times are required before shipping.

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⏱️ Processing Time

All orders are processed within 1-2 business days.

Please note:

• Processing time is separate from shipping time

• Orders are not shipped the same day

• During high-demand periods, processing times may be extended

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🚚 Shipping Time (Estimated)

Once your order has been shipped, estimated delivery times are:

• USA: [3–7 business days]

At this time, we only ship within the United States. International shipping is not currently available.

⚠️ These are estimates only and not guaranteed.

We are not responsible for delays caused by:

• Shipping carriers (USPS, UPS, FedEx)

• Weather conditions

• Holidays or peak seasons

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📍 Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for:

• Orders shipped to incorrect addresses provided by the customer

• Packages returned due to insufficient or incorrect address

If your package is returned to us:

• The customer will be responsible for reshipping costs

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📦 Lost, Stolen, or Delayed Packages
Once an order has been shipped, delivery is handled by the shipping carrier.

If your package is lost, delayed, or marked as delivered but you have not received it, please contact us and the shipping carrier so the issue can be investigated.

If your package shows as delivered but cannot be located, please:
• Check with neighbors or household members
• Verify the shipping address on your order
• Contact your local post office or shipping carrier

T&R Creations will assist customers with available tracking information and, when appropriate, with the carrier investigation process.

 

📬 Tracking Information

All orders include tracking information.

You will receive a tracking number via email once your order has been shipped.

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⚠️ Incorrect or Damaged Orders

If you receive a damaged or incorrect item, please refer to our Return Policy.

You must contact us within 48 hours of delivery with photo evidence.